The Quality Roadmap: How to Get Your Company on the Quality Track-- and Keep it There
TQM is a tough process. Whether your company is straying and struggling midway along the quality path or has just begun the journey, The Quality Roadmap will help get you back on the road. And you'll not only continue your journey, but you'll see your destination clearly and understand why your company is on this pilgrimage.
The Quality Roadmap is not like other books on this subject. It doesn't contain guru revelations, it doesn't dictate which tools to use, and it doesn't subject you to long-winded theories. It's a pragmatic, universal planning model developed by the authors and the Council for Continuous Improvement, a consortium of more than 140 quality-seeking companies. This model is based on patterns of success that both the authors and the Council found in research and was created specifically to help you take a long-range look at your company's quality efforts and figure out: Where are we now? Where do we want to be? How do we get there?
The Quality Roadmap shows how to avoid common pitfalls along the way, such as trying to do too much emphasis on massive training efforts, or focusing mainly on manufacturing. The book presents a map that will help your company get past these quagmires and focuses on improvement targets that give the biggest return. The "map," which actually resembles something more like a three-dimensional cube, will enable your company to pinpoint those areas of improvement that will yield the most significant results for your business; plan your quality effort for the next few years, and set up a series of improvement targets that are in the best strategic order; and take control of your quality effort's destination and help you get there faster and less expensively.
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