The Relationships Among Participants' Characteristics, Perceptions, Nature of Involvement, and Outcomes in Strategic Community of Practice Programs in a Large Electric Utility Company

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Ohio State University, 2010 - 122 pages
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Two strategic CoPs in an electric utility company that provides services in the United States were selected for this study. Multiple regression analyses of an online survey showed that participants' perceptions were related to the nature of involvement in CoP. Level of involvement in CoP was shown to be related to participant outcomes, and time of involvement was shown to be related to learning from the CoP. Results of a qualitative content analysis of interviews with CoP leaders, coaches, and members assisted in interpreting the results of the quantitative data analysis and identified four CoP outcomes: gaining job-related information, solving problems at work, experiencing changes in affect, and communicating across the organization. Implications for future research and practice of CoPs in the HRD field were provided.

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