The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.
The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
What people are saying - Write a review
This is a well-written, easy to read and follow text. It has served very well as a guiding text for Accident Investigation I have taught at the local community college. The students have been pleased with it's size and clear simplicity, and intend to use it as a working document. Although it is small enought to fold the paperback and carry it in your back pocket, it is not lacking in useful advice, and enough detail to provide either beginners or experienced safety personnel, good guidelines for performing a field accident investigation. Only drawback I see is that Change Analysis is not very clear in the logic, compared to methods used by other organizations (such as the U.S. Navy). Max examines the inappropriate outcome first; I am used to discussing the correct task analysis first, and then analyzing the sequence where the inappropriate outcome occurred. Still highly recommended as a working text.
Jerry Formisano, PhD, CIH, CSP
Honolulu Community College