books.google.com - An implementation blueprint for SIX SIGMA! "The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services. Cost reduction...productivity improvement...customer retention...these...https://books.google.com/books/about/The_Six_Sigma_Way_How_GE_Motorola_and_Ot.html?id=ybOuvzvcqTAC&utm_source=gb-gplus-shareThe Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance