The Six Sigma Way, Chapter 12 - Identifying Core Processes and Key Customers
McGraw Hill Professional, Apr 27, 2000 - Business & Economics - 22 pages
Here is a chapter from The Six Sigma Way, which reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authors--who have worked with some of the most visible Six Sigma companies including GE--provide step-by-step guidance and practical implementation guidelines.
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