The Six Sigma Way: Measuring Current Performance
McGraw Hill Professional, Apr 27, 2000 - Business & Economics - 40 pages
Here is a chapter from The Six Sigma Way, which reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authors--who have worked with some of the most visible Six Sigma companies including GE--provide step-by-step guidance and practical implementation guidelines.
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accuracy accurate bias Bills of Lading Business measures business process measurement capture Chapter checksheet coffee mug continuous data continuous measures Cost of Poor customer requirements data collection form data gathering defect measures defect opportunities defect types defect-free deliveries discrete data Discrete Measures DPMO ensure factors Figure Final Yield Formula and examples Gage R&R gather data gather the data going impact implementation improvement invoice isn’t look Measurement Concept measurement systems mortgage loan Motorola number of defect number of opportunities observe Operational Definitions opportunity-based measures options Output percent performance against customer Pivotal Logistics Population Sampling Process Sampling product or service Proportion Defective realistic record Refine Measurement rework Sampling Event Sampling Frequency sampling plan Sigma performance Sigma score Six Sigma measurement Six Sigma Roadmap standard statistics stratification sure there’s things tion total number track units valid we’ve what’s Yield example