The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams

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McGraw Hill Professional, Dec 14, 2001 - Business & Economics - 300 pages
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This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.

The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level—just 3.4 defects per million; and much more.

* Includes dozens of data-gathering forms and Six Sigma tools and worksheets
* Describes key improvement methods in a concise “how-to” format with checklists and tips

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Contents

Part One What a Six Sigma Project Team Needs to Know Before It Gets Started
1
Part Two Leading a Six Sigma Project Team Through DMAIC
71
Index
393
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About the author (2001)

Peter S. Pande, Robert S. Neuman, and Roland R. Cavanagh wrote the bestselling The Six Sigma Way. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. Neuman is a consultant with Pivotal Resources, a sought-after speaker and a former professor at Amherst College and the State University of New York. Cavanagh, a professional engineer, is a consultant with Pivotal Resources, providing strategic consulting and improvement training and coaching to non-manufacturing as well as technical environments.

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