The Team HandbookThe Team Handbook is the foremost resource on teamwork for both leaders and team members. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrices, effort/impact grids, new planning tools, and additional information on effective presentations. |
Contents
Using Teams to Meet Todays Challenges | 1-1 |
II Types of Teams | 1-3 |
III What Teams Need | 1-5 |
IV Teams and Change | 1-7 |
V Implementing Change | 1-9 |
Action Summary | 1-16 |
Team Roles and Responsibilities | 2-1 |
I Team Roles | 2-2 |
VI The 7 Step Method | 4-30 |
Action Summary | 4-38 |
Building an Improvement Plan | 5-1 |
I The 5 Step Plan for Managing and Improving Daily Work | 5-7 |
II The 7 Step Method for Problem Solving | 5-15 |
DMAIC the Six Sigma Improvement Approach | 5-25 |
III The 16 Improvement Strategies | 5-28 |
IV Key Ingredients for Successful Improvement Efforts | 5-65 |
II Responsibilities for Successful Improvement | 2-8 |
A Before the Project | 2-10 |
B During the Project | 2-17 |
C After the Project | 2-27 |
III Leadership Team Reviews | 2-30 |
Action Summary | 2-32 |
Doing Work in Teams | 3-1 |
II Guidelines for Effective Discussions | 3-10 |
III Guidelines for Effective Decisions | 3-24 |
IV Guidelines for Effective Recordkeeping | 3-30 |
V Guidelines for Effective Planning | 3-33 |
Team Leaders Putting It All Together | 3-42 |
II Guidelines for Regular Tea Meetings | 3-55 |
III Guidelines for Monitoring Progress | 3-57 |
IV Guidelines for Joint Review Meetings | 3-60 |
V Guidelines for Closing a Project | 3-65 |
Action Summary | 3-69 |
Teams Using Tools to Solve Problems | 4-1 |
I Processes and Systems | 4-4 |
II Scientific Approach | 4-8 |
III Tools for Collecting Data | 4-13 |
IV Tools for Mapping Process | 4-16 |
V Tools for Looking at Da Relationships | 4-22 |
Action Summary | 5-70 |
Learning to Work Together | 6-1 |
II Stages of Team Growth | 6-4 |
III Riding the Team Roller Coaster | 6-9 |
IV Recipe for a Successful Team | 6-10 |
V Constructive Feedback | 6-24 |
Action Summary | 6-33 |
Dealing with Conflict | 7-1 |
II Understanding Responses to Conflict | 7-2 |
III Managing Group Problems | 7-8 |
IV Ten Common Problems an Solution Strategies | 7-14 |
Action Summary | 7-25 |
Advanced Tools and Techniques | 8-1 |
II Implementing Solutions | 8-12 |
III Managing Project Pipelines | 8-13 |
Action Summary | 8-18 |
Appendices | 8-19 |
Glossary | 1 |
Storyboard Example | 1 |
TeamBuilding Activies | 1 |
| 2-1 | |
Common terms and phrases
action activities agenda behavior brainstorming Cause-and-Effect Diagrams Chapter Check Coach Collect Meaningful Data collecting data common common cause variation conflict control charts create criteria customer needs data collection decision diagram discussion DMAIC document downloaded effective Eliminate employees evaluate example feedback flipchart FMEA focus Force Field Analysis Gantt charts goals ground rules groupthink Guidelines help teams help the team ideas identify implement important Improving Daily involved issues joint review meetings measures monitor notetaker operational definitions organization Oriel website Oriel's Pareto charts Pareto Principle participants priority procedures process map product or service project team questions Reduce relationships responsibilities roles root causes scientific approach selected SIPOC Six Sigma skills special causes Sponsor stakeholders Step Method storyboard Strategy tasks Team Leader team meetings Team Members team's Teams need technique tions topic understand vouchers Worksheet www.teamhandbook.com