The TL 9000 Guide for Auditors

Front Cover
ASQ Quality Press, Jan 1, 2001 - Business & Economics - 131 pages
The TL 9000 Guide for Auditors is an easy to use tool for both experienced and novice telecommunications auditors who want an better understanding of the TL 9000 standard. Written by an experienced auditor, this book explains TL 9000 from an auditors viewpoint, and offers examples of questions an auditor may ask during the course of an interview the book is extremely helpful to both TL 9000 auditors and those trying to gain a better understanding as they implement TL 9000 within their organization. Each chapter of the book includes a check list of pertinent questions that will help offer further insights into the details of TL 9000. Some of the benefits of the TL 9000 Guide for Auditors: Provides the unique perspective of an auditores view of the TL 9000 standardEasy to follow, matching TL 9000 sections and termsInterprets each of the TL 9000 Adders, with sample audit questions providedContains real world applicationsWritten by an experienced auditor with years of experience.
 

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Contents

Introduction to TL 9000
1
TL 9000 HISTORY
2
TL 9000 Structure and Nomenclature
5
Registration Options
7
Quality Management System
9
424 Control of records
10
Management Responsibility
11
53 QUALITY POLICY
13
737 Control of design and development changes
61
74 PURCHASING
67
742 Purchasing information
69
752 Validation of processes for production and service provision
80
753 Identification and traceability
81
754 Customer property
85
76 CONTROL OF MONITORING AND MEASURING DEVICES
90
Measurement Analysis and Improvement
93

542 Quality management system planning
14
55 RESPONSIBILITY AUTHORITY AND COMMUNICATION
16
56 MANAGEMENT REVIEW
17
Resource Management
19
63 INFRASTRUCTURE
27
Product Realization
29
72 CUSTOMERRELATED PROCESSES
40
723 Customer communication
41
73 DESIGN AND DEVELOPMENT
45
732 Design and development inputs
52
733 Design and development outputs
57
734 Design and development review
60
822 Internal audit
94
824 Monitoring and measurement of product
96
83 CONTROL OF NONCONFORMING PRODUCT
105
85 IMPROVEMENT
110
852 Corrective action
112
853 Preventive action
114
Chapter 9 TL 9000 Definitions
115
MEASUREMENTS DEFINITIONS
119
Auditing the Measurements
123
CONCLUSION
124
Index
127
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