The Backroom Brigade: How a Few Intrepid Entrepreneurs Brought the World to India
Tells the story of how a group of people combining sophisticated technology with the improvisational skills of a street mechanic changed the way the world looked at India.
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THE GROUND BREAKERS
THE EARLY ADVENTURERS
THE SPUNKY STARTUPS
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acquisition Aditya Birla Group agents airline American Amex analytics Aravind back office Bangalore bank Bhargava BPO companies BPO firms BPO industry BPO services British Airways call centre Capital captive catering cent Chennai Citibank Citigroup clients company's competition consulting contact centre contract Convergys cost crore Customer Asset Daksh Datar decided Delhi domestic call centres employees entrepreneurs Evalueserve financial services Ganesh GECIS getting global Gopal growth Gurgaon HCL Technologies healthcare HealthScribe helped ICICI inbound India Indian BPO Indian companies Infosys infotech infrastructure investment Koita and Moorjani larger companies later medical transcription million months move MphasiS MphasiS BPO multinational Mumbai Mumbai-based Nasscom offshoring OneSource operations outsourcing Partners players Progeon Raman Roy recruitment revenues Sagar says sector Selectronic shifts Spectramind start-ups started strategy telecom There's third party took TransWorks United venture voice wanted Wipro BPO