The Brass Tacks Manager: Getting Down to what Really Counts in the Workplace
This pocket-sized reference cuts to the core of what successful managers need to know by paring down traditional discursive text and presenting information in its most precise and essential form: as a bulleted list of salient and incisive points for more than 70 topics--from "Assertiveness" to "Unions".
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Difficult Irritating Persons DIPs
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agenda aggressive anger Assertiveness audience Avoid behavior big picture blame body language boss boss's style Brainstorming Brass Tacks Manager Burnout Corporate Culture creative critical customer service decision Delegate Difficult Irritating Persons Diversity awareness dress employee's example eye contact feedback feel give goals Gossip/Rumor/Grapevine grapevine handshake Harvey Mackay Help employees Hiring humor ideas Image Image—Body Language Image—Dress Image—Voice interview Irritating Persons DIPs keep listen look Management by Objectives meeting memo/letter Motivation negative Never Open Door Policy Performance Appraisals ployee positive positive self-talk Prairie Village praise Presentations—Before Presentations—Ef Presentations—Effective Writing Presentations—Giving prioritize problems questions Remember Response rewards sexual harassment share skills smoke someone Stress Management successful Suggested Reading talk task team members teamwork Tell Time-Saving Tips tion Total Quality Management voice What's Woman magazine