The Chain of Quality: Market Dominance Through Product Superiority
Introduces a comprehensive, workable system for quality improvement. Enables manufacturing operations to meet continually rising customer expectations and competitor efforts with an ongoing program of continual quality improvement and innovation. Explores the concept of the ``chain of conformance''--the idea that product quality results not simply from efficient production, but from marketing, product design, purchasing, and manufacturing processes. Gives managers specific methods for ensuring quality at each link in the chain.
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The strategic importance of product quality
Principles of quality improvement
Quality costs the second measure of quality
13 other sections not shown
100 percent acceptance number achieved actions activities actual analysis applied chain of conformance Chapter components customer's need defective level defined delivery design review design-development discussed division manager division's effect equipment example fail failure rate fault tree analysis features and characteristics Figure Fritex functional defects functional staff functional test give important incoming inspection inspec inspection and test lots major manufacturing processes marketing measured ment methods MTBF nonconformant nonfunctional defects normal distribution operating divisions overall percent defective performance practice problem process capability product liability product quality product requirement specification proportion defective purchased items qualification testing quality assurance quality circles quality cost improvement quality department quality engineering quality improvement quality managers quality philosophy quality staff rejected reliabil responsibility rework screening special cause standard statistical process control supplier quality Table test and inspection test planning tion transistor TRW Quality TRW's units zero defects