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What to include and what to retain
Choosing a supplier
Briefing the outsource supplier
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achieve added value administration aligned areas become behaviours benchmarking benefits Business Process Outsourcing challenge client company client needs coaching communication competitive constructive dismissal consulting contract cost culture Customer centric Customer Relationship Management decision effective Employee leasing employment legislation ensure expertise feedback flexibility focus future Hewitt Associates Human Resources activities Human Resources function impact implementation improvement incentives individual Inland Revenue inside out approach insourced integration internal intranet investment involved issues knowledge leadership line managers Mazda measurement motivation operating organisation outcome outsource provider outsourced services outsourcing activity partners partnership payroll perceptual position PricewaterhouseCoopers productivity professional programmes project management project team psychological contract relationship responsibility result role s/he scenarios service level agreement service providers share skills specialist strategy supplier training and development transfer TUPE understanding Unisys value adding