The Competitive Edge: Essential Business Skills for Entrepreneurs
A compendium of tips and techniques for business and personal success. The authors explain how successful entrepreneurs develop a business strategy, hire, train, and motivate employees, deal with customers, improve quality, and develop a winning team while coping effectively with the stress and strain of running a business.
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Developing Your Business Strategy
How to Hire
Finding People to Work for You
20 other sections not shown
areas base pay Ben West brainstorming business strategy chance communicate competition competitors complete cost create critical customer service customer's decide decisions delegate develop Diagnostic Test discuss driving force employees ESOP example expectations feel flextime focus follow gainsharing give goals going happen hire hold a meeting ideas important improve increase involved job sharing know your customers knowledge listen look managers markets/customers mission statement motivation mystery shopper naturally creative ness never offer once percent person Peter Drucker ployees preventive maintenance problem behavior product or service product/service punishment reinforcement responsibility result Roberts skills solution solve someone specific Statement 1/Theory Step Steven Jobs success suggestions sure talk tell thank things Thomas Edison tomers Tommy Smith vision winning team words workers