The Competitive Enterprise: 10 Principles of Business Excellence for Increased Market Share
Draws on the experience gained from running the major international quality awards to present 10 concise, and universal principles for business success. This book explains: the benefits of each principle; how they can be put into practice; and how primary stakeholders (shareholders, employees, customers, suppliers and the community) respond.
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Senior executives as role models
Focus on achievement of goals
Customer perception of value
10 other sections not shown
activities alignment alliance partners analysis assessment average behaviour better boss Business Excellence Principles common cause variation company's competitors control charts core competencies cost customers value decisions deliver effect Electrolux employees ensure enthusiastic environment environmental example feedback future gemba Goldratt ideas implement important improve the outcome improve the system increase indicators innovation investment It's Not Luck knowledge KPIs learning major measure old thinking operational organisation owners partnership perception of value performance performance appraisal Poor practices Principle 9 problems process capability products and services provide value RATE YOUR COMPANY reduce relationships reward rework risk role score senior executives shareholders Six sigma six thinking hats skills special cause variation staff stakeholder groups strategies success suppliers sustainability systems thinking targets things throughput trust understand unintended usually volunteer workplace