The Competitive Enterprise: 10 Principles of Business Excellence for Increased Market Share

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McGraw-Hill, 2002 - Business & Economics - 386 pages
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Draws on the experience gained from running the major international quality awards to present 10 concise, and universal principles for business success. This book explains: the benefits of each principle; how they can be put into practice; and how primary stakeholders (shareholders, employees, customers, suppliers and the community) respond.

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Contents

Senior executives as role models
1
Focus on achievement of goals
26
Customer perception of value
60
Copyright

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About the author (2002)

Bell is a senior examiner for the Australian Business Excellence Framework and a leading member of the Framework Development Panel.

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