The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.
Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.
This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.
Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools.
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getAbstract Book Review: The Conflict Resolution Toolbox
Useful overview of conflict resolution models.Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model, his book is a useful reference. Experienced mediators can dip in as needed or flip rapidly between examples. It would also make a good textbook, although students may find some of Furlong’s explanations of the nature of conflict overly complicated – and his diagrams only make the problem worse. getAbstract recommends this book to conflict-resolution specialists, human-resource managers, and students and their teachers who are looking for guidance through rocky employee-interaction terrain.
Model 7The Social Styles Model
Strategic Direction from the Circle of Conflict
The Spanish Estate
Strategic Direction from the Triangle of Satisfaction
The Boundary Model
Additional Case StudyBoundary Model
Interests Rights and Power
Dimensions Model Diagnosis
Additional Case StudyDimensions Model
Strategic Direction from the Social Style Model
Social Style Model
Moving Beyond the Conflict 217 217
Moving Beyond Diagnosis
Strategic Direction with
Assessing and Applying the Moving Beyond Model
Additional Case StudyIRP Model
Case StudyTrust Model Diagnosis
Assessing and Applying the Trust Model
Chapter Twelve Conclusion
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The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing ...
Gary T. Furlong
No preview available - 2010