The control theory manager: combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it

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HarperBusiness, 1994 - Business & Economics - 123 pages
Glasser combines his control theory with the pioneering management ideas of W. Edward Deming to create a revolutionary new management style that could help all American businesses achieve maximum quality.

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Contents

One The Reason for This Book
3
Two LeadManagement Is the Basic Reform
10
Three Explanations and Definitions
16
Copyright

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About the author (1994)

William Glasser, who was born in Cleveland, Ohio, first earned a degree in chemical engineering from the then Case Institute of Technology and later became a psychiatrist. He found himself doubting much of the conventional psychoanalysis, in which often the patient is seen as the helpless victim of past traumas, and insisted that the cobwebs of the past be brushed aside and that the patient develop a plan of action for the future. Glasser's conviction that success breeds success and that failure breeds failure led him to develop his reality therapy, a remedy for people for whom conventional psychotherapy does not work and a prescription of use to people regardless of their circumstances. Glasser has also done much for and within the school system, dealing with the issues of motivation, quality in the school, and problems of delinquency. Glasser's books have been translated into many languages. He has wide experience as a psychiatrist in Los Angeles and has been a consultant to the school system there.

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