The control theory manager: combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it
Glasser combines his control theory with the pioneering management ideas of W. Edward Deming to create a revolutionary new management style that could help all American businesses achieve maximum quality.
What people are saying - Write a review
We haven't found any reviews in the usual places.
One The Reason for This Book
Two LeadManagement Is the Basic Reform
Three Explanations and Definitions
8 other sections not shown
Other editions - View all
accept achieve quality act and think adversarial advice agers alcohol ask the worker aware become believe better bossed workers CHAPTER choice coerce coercion competitive constant improvement Control theory explains convince cost counsel counselors creativity criticism customers Dave Barry deal defined Deming destructive drinking Edwards Deming effective effort employee evaluate example fourteen points friends friendship genetic hard human idea important intrinsic motivation Japan lead lead-manager lems listen lives manager's managing workers mind need-satisfying never noncoercive obvious pain person persuade physiology prob produce quality profit psychology punishment quality organization quality products quality worlds rarely Reality Therapy realize Rensis Likert satisfy our needs sense skills solve the problem someone stimulus-response stimulus-response theory stop success suggest survival talk teach teachers tell tend things tion total behavior treat trust understand usually William Glasser workers resist