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INSTRUMENTATION AND METHODS IN TRAINING ASSESSMENT
Development of Instrument Format
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activity analysis Anderson assessment assign Background Behavioral-Analytic Model central tendency chairman and field characterized clerical co-worker cognitive completed cooperation Cornell University criteria Critical Incident Technique data collection deadline degree derived direct behavioral observation direct observation discussion domains of interpersonal employee encountered evaluation of training EXCEL participants face validity field representative Flanagan folder Frederiksen 1962 given Goldfried and D'Zurilla group interview halo effect handle this situation individuals ineffective inform the supervisor instruction instrument development interpersonal functioning judgement Likert Scales managerial measures ment methodology objectives observation of behavior obtained occur office environments performance person phase procedure rater real setting regarded requested requires researcher retrospective reporting sample score secretary selection Selltiz situational tests six domains skills specific subjects super support personnel tasks tattletale teaching assistant Tell Thorndike and Hagen Thurstone scale tion training outcome utilized variation visor Weislogel and Schwarz Xerox machine