The Effective Use of Market Research: How to Drive and Focus Better Business Decisions

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Kogan Page Publishers, 2004 - Business & Economics - 226 pages
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More and more companies today are using market research techniques, not just to find new markets, products and customers, but also to improve management and marketing decision making and to monitor customer service. The Effective Use of Market Research looks at the circumstances in which market research is necessary, and explains what management can expect to gain from research and then analyses the type of business decisions that may be taken as a result. An organization that knows its customers and monitors its activity well, and also has a good understanding of the key research techniques it needs, is likely to develop more competitive sales, marketing and communications strategies.

This latest edition of Effective Use of Market Research explains how to develop representative samples, data protection legislation and the professional ethics incorporated in the MRS Code of Conduct.

 

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Contents

I
1
II
16
III
59
IV
97
V
115
VI
128
VII
139
VIII
158
IX
181
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About the author (2004)

Robin J Birn has been a marketing and market research practitioner and trainer for over 25 years. In 1985, Robin set up Strategy, Research and Action Ltd, which is now the largest international marketing research company for the map, atlas and travel guide sector, and the book industry. He is a Fellow of The Market Research Society and is also the editor of The International Handbook of Market Research Techniques (also published by Kogan Page).

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