The Improvement Process: How America's Leading Companies Improve Quality

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McGraw-Hill, 1987 - Business & Economics - 239 pages
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Explains how leading American companies strive to improve, tells how to start a quality control program, and discusses employee recognition and motivation

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The Improvement Process
TopManagement Action
yh The Improvement Steering Council

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About the author (1987)

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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