The Improvement Process: How America's Leading Companies Improve Quality

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McGraw-Hill, 1987 - Business & Economics - 239 pages
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Explains how leading American companies strive to improve, tells how to start a quality control program, and discusses employee recognition and motivation

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Contents

The Improvement Process
10
TopManagement Action
17
yh The Improvement Steering Council
31
Copyright

11 other sections not shown

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About the author (1987)

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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