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The Role of the Performance Change Manager 81
INDUSTRIAL A D LABOR RELATIONS
achieve Alexandria ASTD Models behaviors Cause Analysis change manager client communication competencies customers desired performance effects efforts employees enabling outputs evaluation expected facilitate feedback fishbone focus groups formance high performance HPI process Human Performance Improvement human performance technology identify impact implementation Improving Performance incentives individuals Info-line internal intervention selection intervention specialist interviews involves job aids job performers learning levels line managers mance Consulting mance Improvement measure ment Models for Human networks nization orga organization organization's organizational culture organizational development organizational goals Performance Analysis performance consulting performance gap performance problem Performance Technology phase problem or opportunity process consultant production programs References & Resources reports role Rothwell Rummler skills Society for Training specific staff stakeholders steps strategies success systems thinking task thev tion trainers Training & Development training department Training to Performance understanding vour workplace