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THE QUALITY SYSTEM
Introduction to Quality
Quality in Production and Service Systems
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achieve activities analysis appraisal approach areas average cause-and-effect diagram Chapter check sheet components concept control charts control limits customer satisfaction defects Deming Deming Prize determine developed discussed distribution employee involvement engineering error evaluation example external failure feedback Figure firm focus function goals House of Quality identify implementation important improve quality increase individual industry inspection Japanese Juran leadership manufacturing measurement methods motivation needs nonconforming operations organizational output Pareto analysis performance personnel philosophy plant problem solving process capability production process quality assurance quality characteristics quality circle quality control quality cost quality function deployment quality improvement quality management quality problems Quality Progress reliability requirements responsibility sampling plans specifications standard deviation statistical statistical process control strategy supervisors suppliers task techniques top management total quality total quality management Type I error variables variation workers