The management and control of quality

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West Pub. Co., 1993 - Business & Economics - 700 pages
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Contents

THE QUALITY SYSTEM
2
Introduction to Quality
3
Quality in Production and Service Systems
25
Copyright

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About the author (1993)

James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 70 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics.
He serves on several editorial boards of research journals and is a Fellow in and was 1997-98 President of the Decision Sciences Institute. He has also been active in the Institute for Operations Research and Management Science and the Institute of Industrial Engineers, having served as Cincinnati Chapter President and national Director of the Operations Research Division.
Professor Evans has done applied operations research for several companies, was a finalist in the INFORMS Franz Edelman Competition, and schedules umpires for The American Baseball League. He has served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award from 1994 through 1999; judge for the Ohio Manufacturer's Association Case Studies in Team Excellence Competition since 1996; and Chair of the Seasongood Innovation Awards for the City of Cincinnati in 1997-1998.

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior member and past President of the Cincinnati Chapter of the Institute of Industrial Engineers, past President of the Cincinnati Chapter of the Association for Quality and Participation, and is a member of the American Society for Quality (ASQ), in addition to other professional organizations. He continues to teach MBA courses in quality management, project management, and operations management. His is currently Board Chair of CLASP, a local nonprofit after-school program for elementary-aged children, and is an active volunteer at his church.