The management of people in hotels, restaurants, and clubs

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W. C. Brown Co., 1964 - Business & Economics - 231 pages
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Contents

The Management Process
1
Motivating Employees
9
Organizing People Relations
19
Job and Man Analysis
30
Recruiting
44
Interviewing
54
Testing
64
Training
74
Analyzing and Simplifying Work
125
The Harris Kerr Forster Payroll Cost Control System
144
Defining and Measuring Morale
160
Factors Affecting Morale
171
Management and Morale
187
Fire and Accident Prevention
204
Wage and Salary Administration
220
Statistical Tools Useful in Personnel Management
226

Rating Employee Performance
99
Developing Supervisors and Junior Management
107
Index
229
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