The Management Skills Book
This work is designed to support managers in their everyday work. It offers practical guidance in over 100 descriptions of key management skills. The manager can look up the subject he or she needs and then apply the ideas immediately. Both new and experienced managers should find it useful.
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Recruitment and selection
Managing employee performance
Problem solving and decision making
A formula for using visual aids
ability achieve action activities agree Alan Warner approach appropriate audience Avoid behaviour boss brainstorming candidate career Cause-and-effect diagrams Check colleagues communication conflict Convergent thinking creative problem solving critical path Critical path analysis decision tree delegate develop diagram disciplinary discussion effective employee performance employee relations employee's encourage ensure example expected values feedback feel Goldratt Gower Paperback group members groupthink guides ideas identify implementation important increase interview involved job description job design Job enlargement Job enrichment Keep key result areas listening manager managerial meeting objectives and goals organization organizational Pareto analysis participants performance appraisal person position practice prepared presentation procedure questions reading regard responsible rules selection skills solutions speaker specific staff stage standards of performance stress style subordinates success sure tasks teambuilding technique visual aids writing