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A Very Real Fictional Story
The Quality Revolution
Harnessing the Force of Change
3 other sections not shown
AcmeTech action Ameritran Analyze Argo Begin Bimonthly change-management Chart Circulate the findings commitment communications Company Leaders company's Copy Flash Corgan Wax Corporate America Council and Groups cultural Customer Research Group customer satisfaction data/info develop Discuss document employee involvement established by Quality Evaluate external customers functional areas Group leaders Group members Guide to Total Guiding Light ideas identify implementation of total improve Information/Analysis Group input involesment John and Ken justification report Keaton key company leaders and members leadership Manager's Guide managers manufacturing memos ment nine quality categories nine total-quality categories Ongoing Organization Type Owners Parker & Associates personnel Phase 2 training Planning Team production Quality Council members quality efforts Quality Groups recognition Recognize outstanding efforts Review sessions site-level statistical process control strategic plans structure support total quality Team leaders Team members technical and nontechnical things Training Group training plan union leaders