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The Heavy Losses
Introduction to a System
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0-th stage achieve agement Area Barbara Lawton Bell Telephone Laboratories carburetors carriers causes of variation cent chapter common causes competition contribution control chart cooperation cost Deming divisions Edwards Deming effect employees engine example extrinsic motivation Figure flow diagram Ford Motor Company foreman funnel future gadget grade improvement inspector interaction intrinsic motivation Japan loss function ment merit system method mistakes number of fires numerical goal optimization paddle PDSA performance plans Practice Better Practice prediction Present Practice Better present style problem profound knowledge ranking reader responsibility reward Rule Sacred Heart League salesmen school of business Shewhart Shewhart Cycle someone special cause specifications stable statistical control style of management supplier system of profound target teach teacher teams theory tion top management transformation travel department understand vacuum tubes wrong Zero defects