The Performance Appraisal Question and Answer Book: A Survival Guide for Managers

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AMACOM Div American Mgmt Assn, 2002 - Business & Economics - 238 pages
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End every manager''s nightmare: conducting performance appraisals.
 

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Contents

The Importance of Performance Appraisal
1
12 Where did performance appraisals come from?
2
13 What is the purpose of performance appraisal?
4
14 The performance management process in our organization has conflicting purposes We use it to determine merit increases and performance feedb...
7
15 How many meetings should I have with an employee to talk about performance?
8
17 If performance appraisal is truly important why is it the butt of so many jokes and the target of Dilbert cartoons?
9
18 W Edwards Deming the quality guru said that performance appraisals were an organizational evil that should be abolished Was he wrong?
10
19 Even if they try to be objective managers cant help but discriminate on the basis of race sex age and other illegal considerations Isnt performance ...
11
55 Before I sit down to conduct an appraisal discussion with an individual is it appropriate to talk with others to get some insights into what I might e...
118
56 How should I open the discussion?
119
57 How do I start the appraisal discussion with an individual who has a great deal of experience and has worked for the company much longer than I...
121
58 Its easy to discuss the performance appraisal when the individual and I are in agreement But what do I do when we disagree about something imp...
122
59 How do I figure out what the employee is feeling?
125
510 How can I get someone to agree with an honest and accurate performance appraisal rating?
127
512 What do I do when an employee disagrees with something I have written on the performance appraisal?
128
513 How do I handle those awkward moments that always seem to arise in performance appraisal discussions? For example the employee who is sile...
129

110 What are the legal requirements for a performance appraisal system?
13
112 Is performance appraisal really necessary? Cant the benefits that the system provides to organizations and the people in them be obtained any oth...
19
Performance Planning
21
22 What are the managers responsibilities in the performanceplanning phase of the process?
22
23 What are the employees responsibilities for performance planning?
24
24 When is the best time to set and review expectations?
26
26 What is the difference between results and behaviors?
27
27 How do you determine someones key job responsibilities?
29
28 Some big rocks may be bigger than others some key job responsibilities are more critical than others How do you determine the most important it...
32
210 Descriptive measures seem subjective Dont we have to be objective when we evaluate someones performance?
34
211 Where does goal setting fit into the performanceplanning process?
36
212 How do I pick the right goals? Where should an individual look to find goals and objectives?
37
213 How should a goal statement be written?
39
214 What are SMART objectives?
41
215 How high should I set my performance expectations?
42
216 What do I do if the individual disagrees with the goals I want set or says that my standards are unreasonable or that one of the key job responsibi...
44
Performance Execution
46
33 What are the employees responsibilities in the performance execution phase?
48
34 How should I keep track of employees performance? Should I keep a journal? And should I record daytoday performance or just note the excepti...
50
35 Should employees have access to my performance log?
51
36 How do I motivate people to deliver good performance and to correct performance problems?
52
37 What about pay? Isnt money the only thing that really motivates?
55
38 What can a manager do to create the conditions that motivate?
57
39 What about recognition? Isnt recognizing an employee whos done good work an effective motivational tool?
64
310 Were considering starting an employeeofthemonth program Is this a good recognition tool?
65
311 Do people need praise every time they do a good job?
67
312 I dont have a budget for awards to recognize people How can I recognize their good performance if I cant demonstrate financially that we appre...
68
313 Is recognition just a matter of heaping on the praise?
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314 How do I actually use recognition? Is there more to it than just saying Thanks nice job?
70
315 Wont some peoplethe better performersend up getting more recognition than others who dont perform as well? Isnt that discriminatory?
72
316 Wont people complain when I deliberately treat some people better than others? Wont I be accused of favoritism?
73
Performance Assessment
74
42 What are the managers responsibilities for performance assessment?
75
43 What are the employees responsibilities in the performance assessment phase?
77
44 What are my bosss responsibilities in the performance assessment phase? Does she have to review and approve my appraisals before I deliver the...
78
45 Should I ask the individual whose performance appraisal I am preparing to make up a list of accomplishments?
80
46 Should I ask the individual to complete a self appraisal using the companys performance appraisal form?
82
47 I have to write a performance appraisal Where do I start?
83
48 What information do I need to write a valid performance appraisal?
85
49 What about collecting data from other people to use on the performance appraisal form? Would it be a good idea to ask for information from a sa...
87
410 Ive asked the employee to write a self appraisal Should I use what the employee has written in the selfappraisal as part of the official appraisal Im...
88
411 Should I put more emphasis on the results the individual achieved or on the way the person went about doing the job?
89
412 One of my subordinates works in a different city and I dont see her very much How can I appraise her performance accurately?
90
413 Should I include the employees successes and failures in completing the development plan as part of his formal performance appraisal?
91
415 Should I go over the employees appraisal with my manager before I review it with the individual?
92
416 How do I go about convincing my boss assuming her approval is needed that one of my people deserves a particularly positive or negative revie...
97
417 If the appraisers boss approves the appraisal before the employee sees it hasnt the door been closed on the possibility of any changes?
98
418 The individual failed to achieve an important objective but there were extenuating circumstances How should I rate her performance?
99
419 In writing the individuals performance appraisal should I consider how well he performs compared with other people in the department who are ...
100
420 Our performance appraisal form has a rating scale that asks whether the performance failed to meet expectationsmet some expectationsmet all ex...
101
one two three four and five with five being the highest on the scale Sally basically did a good job this year Should I rate her a three a four or a five?
103
422 Should employees in new roles be measured and evaluated the same as employees who have been in a role for a length of time?
104
423 How can we take the personal out of a review and still give an accurate picture of the employee? For example Joes going through a divorce His ...
105
424 One of my subordinates does a very good job not breathtakingly outstanding but solid and strong and better than average Should I rate her in o...
106
425 I have a concern about one of my peoples performance but I havent previously discussed it with him Is it okay to bring it up for the first time on...
107
Performance Review
110
53 What are the employees responsibilities in the performance review phase?
112
54 What should I do before the meeting?
114
514 How do I handle defensive reactions?
131
515 How should I react when an employee starts crying during the appraisal discussion or gets mad at me?
133
516 When should I talk about the pay increase?
134
517 How do I bring the performance appraisal discussion to a successful close?
135
518 Whats the best way to deal with an employee who refuses to sign the performance appraisal document and refuses to provide his own comments?
137
The Performance Appraisal Form
139
62 How does a company determine which competencies are truly core competencies?
141
63 Why is it better to write the narrative that explains what is meant by a competency as a description of masterlevel performance? Wouldnt a diction...
145
64 Whats the difference between organizational core competencies and job family competencies?
147
65 How do I determine the key job responsibilities of a position?
149
66 Arent goals and projects part of a persons job responsibilities? Why does an ideal appraisal form have a separate section for goals and projects?
150
67 The last part of the recommended performance appraisal form covers the individuals major accomplishments over the course of the appraisal peri...
151
68 Are there any other elements that could be included on a performance appraisal form?
152
69 How many different forms should there be?
155
610 How many rating levels should there be on the form?
156
611 What should we call the different levels? Does it make any difference whether we use words or numbers?
157
612 Should we use different rating scales for assessing different areas within the form?
161
613 Should the form provide for putting different weights on the various sections?
162
614 Should the form provide a recommended distribution of performance appraisal ratings?
163
quality of work quantity of work attitude or dependability The manager clicks on a one to five scale and then the machine generates the text for the a...
165
616 Most people do a good jobnot outstanding not unacceptableand therefore get rated in the middle category But they all hate getting rated there T...
166
The Performance Appraisal Process
169
72 Were getting ready to design a completely new performance appraisal system from scratch Where should we start?
170
73 What should top management appraisers employees and human resources professionals expect from a performance appraisal system?
172
74 What kind of training do managers need to do a good performance appraisal?
174
75 Do we need to provide training to employees about our performance appraisal process?
176
77 How can an organization determine whether its managers are doing a good job in performance appraisal and that the system is working well?
178
78 Both appraisers and employees are confused about what the different rating labels actually mean How do we solve this communication problem?
180
79 Managers dont seem to understand all the things that they need to do and end up waiting until the last minute to meet their performance appraisal ...
181
710 We use a lot of selfdirected work teams in our organization Should we evaluate team performance in addition to the performance of individuals?...
183
711 We are concerned that people who perform the same may get different ratings from different supervisors How can we make sure that appraisers ...
184
712 What Is upward appraisal?
186
713 Should forced ranking be part of our performance appraisal procedure?
188
714 We are considering either turning our existing performance appraisal form into an Internetbased application or purchasing a web based perform...
191
Building Performance Excellence
193
83 How do I determine where I or someone on my team should concentrate development efforts?
195
84 Why is the achievement orientation competency so important?
196
85 Why is the competency of impact and influence so important?
197
86 How do I create a development plan that works one that actually produces results?
198
87 Isnt development the responsibility of the individual? What are the managers responsibilities for developing subordinates?
200
88 Most development plans seem to involve little more than just signing up for training programs Where does training fit into a development plan?
202
89 How can I use the job itself as a developmental experience?
203
810 Should I evaluate the employees success in completing his development plan as part of the performance appraisal?
205
812 How do I identify exactly what the gap is between the desired performance and the employees actual performance?
207
813 How do I make sure that Im on solid ground before beginning the discussion about poor performance?
210
814 How do I get the discussion off to a good start?
212
815 How do I get someone to agree to change and correct a problem?
214
816 How do I document a performance improvement discussion?
215
817 The individuals quality and quantity of work are okay Its his attitude thats the problem How do I solve an attitude problem?
217
818 The individuals performance is very good but her attendance record is spotty How do I convince someone that we need to come to work on tim...
219
819 Our discipline system seems harsh and inappropriate for professional employees with its warnings and reprimands and suspensions without pay I...
221
820 Why should we suspend the employee as a final step of our discipline system? Why not just issue a final written warning or create a performance...
223
821 If a suspension is the best final step strategy why should we pay the employee for the time he is away on suspension?
224
One Final Question
226
Index
229
About the Author
237
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