The Quality Auditor's Handbook

Front Cover
Prentice Hall PTR, 1997 - Business & Economics - 171 pages
Internal auditing is essential to achieving and maintaining ISO 9000, QS 9000 and ISO 14000 quality registration. This book is an end-to-end, common-sense guide to internal quality auditing for both new and experienced internal auditors.This book covers every aspect of internal quality auditing, especially the interpersonal issues that are critical to success, such as communications skills, questioning techniques, listening and observation. In the first section, "Audits, Auditors and Auditing, " it reviews the ISO requirements for auditors, the types of quality audits, and the characteristics of an effective auditor. Next, it discusses how to plan audits; how to conduct adequacy audits of quality documentation; how to conduct more detailed compliance audits; and how to write effective audit reports.This book is an excellent source of training and reference material for all quality managers, internal audit teams and lead auditors, and for aspiring auditors.

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Contents

What Is Quality Auditing?
3
The Phases of an Audit
14
Categorizing Audits
16
Copyright

15 other sections not shown

Common terms and phrases

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