The Quality Auditor's HandbookInternal auditing is essential to achieving and maintaining ISO 9000, QS 9000 and ISO 14000 quality registration. This book is an end-to-end, common-sense guide to internal quality auditing for both new and experienced internal auditors.This book covers every aspect of internal quality auditing, especially the interpersonal issues that are critical to success, such as communications skills, questioning techniques, listening and observation. In the first section, "Audits, Auditors and Auditing, " it reviews the ISO requirements for auditors, the types of quality audits, and the characteristics of an effective auditor. Next, it discusses how to plan audits; how to conduct adequacy audits of quality documentation; how to conduct more detailed compliance audits; and how to write effective audit reports.This book is an excellent source of training and reference material for all quality managers, internal audit teams and lead auditors, and for aspiring auditors. |
Common terms and phrases
activity Adequacy Audit Matrix answer applicable standard audi audit plan audit point audit report audit sub audit subject auditor needs checklist clean room clipboards closed question Comments NC communication complete compliance audit comply conduct corrective action criteria docu document review Documented procedures documented system effective listener ensure example feedback Figure film speed gathering information Gerund going Identify implemented internal audit program ISO 9000 standards ISO 9001 continued listening Loading Record management review Matrix for ISO ment NCRs nonconformities notes Open questions organization paragraph person being audited pink copy plan the audit preventive action purchase order quality auditing quality manual quality policy quality system records Remember responsibility review and approval scope signature block skills Sometimes supplier talk team audits team leader things tion Title Requirements Tricia Nixon Cox type of audit understand verbs writing