The Quality Auditor's Handbook
Internal auditing is essential to achieving and maintaining ISO 9000, QS 9000 and ISO 14000 quality registration. This book is an end-to-end, common-sense guide to internal quality auditing for both new and experienced internal auditors.This book covers every aspect of internal quality auditing, especially the interpersonal issues that are critical to success, such as communications skills, questioning techniques, listening and observation. In the first section, "Audits, Auditors and Auditing, " it reviews the ISO requirements for auditors, the types of quality audits, and the characteristics of an effective auditor. Next, it discusses how to plan audits; how to conduct adequacy audits of quality documentation; how to conduct more detailed compliance audits; and how to write effective audit reports.This book is an excellent source of training and reference material for all quality managers, internal audit teams and lead auditors, and for aspiring auditors.
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What Is Quality Auditing?
The Phases of an Audit
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Adequacy Audit Matrix applicable standard audi audit plan audit point audit report audit subject auditor needs checklist clean room clipboards closed question Comments NC communication compliance audit comply corrective action Corrective and Preventive criteria dard define docu document review Documented procedures documented system effective auditor effective listener ensure feedback film speed gambit gathering information going guidelines identify implemented inspection and testing internal audit program ISO 9000 standards listening Loading Record look management review Matrix for ISO ment MILSPECs NCRs noncompliance nonconformities notes operable standard organization person being audited pink copy plan the audit planned arrangements preventive action purchase order purpose quality manual quality policy Remember responsibility reviewed and approved sample scope sentence simple skills Sometimes summary supplier talk team audits team leader team members things tion type of audit understand words writing