The quality-empowered business

Front Cover
Prentice Hall, 1994 - Business & Economics - 388 pages
Total quality management has been a buzzword in the business community for almost a decade. Why, then, are so many businesses still struggling with mediocrity? And why are so few companies able to extend their commitment to continuous improvement beyond the first year?
Here's a practical, step-by-step system that helps managers improve every area of their business through the concept of "Circle-4" Quality. This revolutionary approach shows how to focus on the needs of employees, suppliers, shareholders, and end-users to achieve lasting quality in all company functionsfrom product planning and design to manufacturing and customer service.
Packed with real-life examples, including a complete case history of a manufacturing company, this valuable guide shows you how to identify the motivation, goals, and requirements of the "Circle-4" customer and continuously improve customer satisfaction; sustain high-quality process execution and control to meet your customers' needs; assess the strengths and weaknesses of your current operations in developing your quality system; use employee empowerment, performance feedback, business objectives, and market data to establish a Quality Information System; and streamline delivery systems, establish an information network, and manage your empowered business to maintain total quality results.
Plus, you'll also find useful sample policies and plans, workable process models, checklists, charts, and numerous other tools to help you create a "Circle-4" Quality System in your own company.
This valuable guide offers proven, business-tested advice for success that makes it easier than ever for you to increase productivity, boost both employee and customer satisfaction, improve bottom-line profits, and enable world-class business performance.

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Chapter 1
Chapter 3
Chapter 4

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