The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs

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This important book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners.  It offers the tools needed to help managers make decisions, prioritize resources (financial and human), and analyze and improve the care they deliver.  The Handbook offers a hands-on approach to specific topics such as the implementation of managerial goals, instructions for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability.

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The Role of the Manager
Managing Quality

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About the author (2004)

Yosef D. Dlugacz, Ph.D., is senior vice president QualityManagement for the North Shore—Long Island Jewish HealthSystem.
Andrea Restifo, R.N., M.P.A., is vice president Quality Managementfor the North Shore—Long Island Jewish Health System.
Alice Greenwood, Ph.D., is information and research specialistQuality Management for the North Shore—Long Island JewishHealth System.

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