The Quality Systems Manual: The Definitive Guide to ISO 9000 Family and TickIT

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Wiley, Oct 16, 1995 - Business & Economics - 400 pages
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For the past four years, a committee of professional interests representing industry, academia, consumers and governments has been meeting to develop a definitive standard to take Quality Systems into the 21st century. In July 1994 ISO 9000 was announced to the world. This is the ISO 9000 Family (9001/2/3) as it tends to be called. There is now an even greater demand from companies to gain formal accreditation ? particularly since the standard has worldwide recognition. The Quality Systems Manual is a detailed and definitive guide to the installation and maintenance of an ISO 9001 Quality System within a company. It is an intensely practical guide, laid out to follow the exact format of the 20 clauses of ISO 9001. It explains in plain English exactly how they should be applied to your business. The official ISO 9001 paper provides only a slim seven-page statement of the basic requirements that have to be met by a Quality System; it supplies none of the required methodology. It tells you what but not how. The missing link between the rules and successful registration comes from knowing how to take the 20 clauses and apply them to everyday business situations. This is where The Quality Systems Manual is so valuable. It is relevant for every industry, whether manufacturing or service, and will be used by Quality Managers, and those assigned to implement and maintain this new standard. Because it is designed as a practical guide to enable companies to register, there is a special section called Preparing for Assessment which covers all the nuances needed to optimise the chance of success when being formally assessed. TickIT (ISO 9000-3), the equivalent standard for software development, is also examined in detail and shows precisely how it integrates with ISO 9001. It has been calculated that a third of the cost a company incurs in achieving registration is spent on fees for consultants to help explain the rules and prepare for assessment. For the cover price of The Quality Systems Manual you could buy yourself about one hour of a consultant?s time.

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