The race without a finish line: America's quest for total quality
Jossey-Bass Publishers, Oct 13, 1992 - Business & Economics - 402 pages
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
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The Race for Quality
The Basics of TQM
Using TQM in a Public Sector Setting
14 other sections not shown
achieve action American Baldrige Award Baldrige winners behavior benchmarking Cause-and-effect diagram Chapter chart check sheet commitment communication competitive continuous improvement Corporation cost cross-functional team culture customer requirements customer satisfaction customer's decision Deming Deming Prize develop Edwards Deming effective employees establish executives Federal Express Federal Quality Institute focus goals guidelines IBM Rochester identify implementation involvement leadership manufacturing measure meet ment Motorola objectives operating organization's organizational output Pareto chart participation percent performance principles problem solving products and services Quality and Productivity Quality Award quality circles Quality Control Quality effort quality improvement quality officer recognition and reward responsibility role senior management team Six Sigma skills Solectron statistical process control statistical tools success suppliers teamwork tion tools and processes Total Quality Management Total Quality organizations TQManagement organizations transition understand United workers Xerox