The race without a finish line: America's quest for total quality

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Jossey-Bass Publishers, Oct 13, 1992 - Business & Economics - 402 pages
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Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

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Contents

The Race for Quality
1
The Basics of TQM
33
Using TQM in a Public Sector Setting
57
Copyright

14 other sections not shown

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About the author (1992)

Schmidt, as chairman of the World Heritage Foundation, he is currently helping to produce a series of TV documentary films on UNESCO. He also teaches an occasional course at USC and continues to speak, consult, and conduct seminars through his little company, Chrysalis, Inc.

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

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