The Relationship of Emotional Intelligence to Job Satisfaction and Organization Commitment

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ProQuest, 2008 - 125 pages
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Emotional intelligence (EI) has become a familiar term among educators, counselors, and business leaders alike. Although a young field, the possibilities for the development and effectiveness of emotional intelligence prove promising. Along with the newness of the field come several open opportunities for research and development. The effectiveness of emotional intelligence was tested among 110 managers and supervisors from the food service industry. Specific focus was placed upon the reported levels of job satisfaction and organizational commitment. The 133-item Bar-On EQ-i (Emotional Quotient Inventory) was used to measure the participant's level of emotional intelligence. It was expected that emotional intelligence would have a positive effect upon both job satisfaction and organizational commitment. The results indicated that there was no significant relationship between emotional intelligence and job satisfaction and organizational commitment. However, a strong relationship was found between age and the EI composite scale of adaptability, with both job satisfaction and organizational commitment. Older managers who are more adaptable have higher levels of job satisfaction and organizational commitment. A thorough examination of the results and limitations of this study, as well as implications for future research, are discussed.
 

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Contents

INTRODUCTION
1
LIST OF TABLES
38
METHODS
50
RESULTS
63
Summary Statistics of Important Participant Characteristics
65
Demographic Characteristics of Participants
66
Ranges Means and Standard Deviations of the JSS and OCQ
67
Ranges Means and Standard Deviations of the Nine JSS Subscales
68
Ranges Means and Standard Deviations of the OCQ Subscales
69
Ranges Means and Standard Deviations of the BarOn EQi Scores
70
Regression Results for Seven Predictors of Job Satisfaction
74
Regression Results for Seven Predictors of Organizational Commitment
77
DISCUSSION
80
REFERENCES
97
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