The Relationship of Emotional Intelligence to Job Satisfaction and Organization Commitment
Emotional intelligence (EI) has become a familiar term among educators, counselors, and business leaders alike. Although a young field, the possibilities for the development and effectiveness of emotional intelligence prove promising. Along with the newness of the field come several open opportunities for research and development. The effectiveness of emotional intelligence was tested among 110 managers and supervisors from the food service industry. Specific focus was placed upon the reported levels of job satisfaction and organizational commitment. The 133-item Bar-On EQ-i (Emotional Quotient Inventory) was used to measure the participant's level of emotional intelligence. It was expected that emotional intelligence would have a positive effect upon both job satisfaction and organizational commitment. The results indicated that there was no significant relationship between emotional intelligence and job satisfaction and organizational commitment. However, a strong relationship was found between age and the EI composite scale of adaptability, with both job satisfaction and organizational commitment. Older managers who are more adaptable have higher levels of job satisfaction and organizational commitment. A thorough examination of the results and limitations of this study, as well as implications for future research, are discussed.
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LIST OF TABLES
Summary Statistics of Important Participant Characteristics
Demographic Characteristics of Participants
Ranges Means and Standard Deviations of the JSS and OCQ
Ranges Means and Standard Deviations of the Nine JSS Subscales
Ranges Means and Standard Deviations of the OCQ Subscales
Ranges Means and Standard Deviations of the BarOn EQi Scores
Regression Results for Seven Predictors of Job Satisfaction
Regression Results for Seven Predictors of Organizational Commitment
ability adaptability African American assess Bar-On Emotional Quotient Bar-On EQ-i Bar-On model cafes career Carmeli Coefficients cognitive intelligence components construct of emotional correlation Effective Functioning 85-114 Emotional Intelligence Intrapersonal emotional intelligence test Emotional Quotient Inventory employee's Enrichment Below 85 evaluate explained variance factors five composite scales food service industry future research goals Goleman higher levels intelligence and job Interpersonal interpersonal relationships job performance Job Satisfaction Survey level of job levels of emotional managerial Mayer and Salovey mixed-model Mood one's level organization Organizational Commitment Questionnaire overall emotional intelligence overall score Panera Bread Participant Breakdown positive relationship present study problem solving reality testing regression analysis related to job relationship between emotional relationship of emotional satisfaction and organizational satisfaction or organizational score in Emotional self-actualization self-efficacy self-report measure show a statistically significant relationship situation Standard Deviations statistically significant a=.05 Stress Management third model transformational leadership variables