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Quality Service Exercise
Do You Know How to Communicate Effectively?
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ABBREVIATIONS AND/OR CODES Abbreviations/Codes Prices Anticipate APPLE PIE author's comments avoided when talking beverage BODY LANGUAGE Body movement Chapman CHEMICAL DEPENDENCY COMPLIMENT THE CUSTOMER CUSTOMER COMPLAINTS Customer feedback customer needs CUSTOMER ON HIS/HER customer relation skills DAQUIRI deep dish diagram dining room DISCOVERY PROGRAM effective employees enjoy EXERCISE EXPLAIN THE FEATURES Eye contact favorite menu item feel comfortable feel important Fifty-Minute Books flow of service food server grooming HIS/HER CHOICE HS3ad Maddux manager manager/trainer meal Message to customers Need to feel need to learn PENNSYLVANIA STATE UNIVERSITY PERFORMANCE APPRAISALS Personal Service characteristics Place a check professional restaurant QUALITY CUSTOMER SERVICE QUALITY SERVICE relaxed restaurant server RESTAURANT SERVER'S GUIDE RIGHT THING SAYING THE RIGHT selling skills SERVICE SKILLS INVENTORY SIDE of service Smile special needs steak SUGGESTIVE SELLING supervisor table numbers talking and listening tips tone of voice trainer uptight VERMOUTH VODKA waitress