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achieved Action Learning Antony Jay appraisal asked aspects assessment attitudes audience audio cassette awareness BACIE basic boss buzz groups coaching completely consider contribution course members described difficult discussion effective encourage evaluation exercise experience facilitator feedback feelings film FMod force field analysis give Gower human relations training identified individual Industry Training Board instruction intervention interview involved Johari Window John Adair John Cleese learner learning event lecture manager manager-trainer material negotiations non-verbal objectives observer occasional trainer overhead projector participants particularly performance person possible practice present produce programme progress Quality Circles questions REFERENCES AND RECOMMENDED responsibility result session situation sociogram speaker specific stage structured activities student style T-Group task techniques terminal objectives Tony Buzan training and development training course training event training needs training organisations Transactional Analysis tutor University Associates unstructured variation Video Arts video cassette