29 - Theory of Constraints in Professional, Scientific, and Technical Services

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McGraw Hill Professional, Apr 8, 2010 - Business & Economics - 1216 pages
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The definitive guide to the theory of constraints

In this authoritative volume, the world's top Theory of Constraints (TOC) experts reveal how to implement the ground-breaking management and improvement methodology developed by Dr. Eliyahu M. Goldratt. Theory of Constraints Handbook offers an in-depth examination of this revolutionary concept of bringing about global organization performance improvement by focusing on a few leverage points of the system. Clear explanations supplemented by examples and case studies define how the theory works, why it works, what issues are resolved, and what benefits accrue, and demonstrate how TOC can be applied to different industries and situations.

Theory of Constraints Handbook covers:

  • Critical Chain Project Management for realizing major improvements in delivering projects on time, to specification, and within budget
  • Drum-Buffer-Rope (DBR), Buffer Management, and distribution for maximizing throughput and minimizing flow time
  • Performance measures for applying Throughput Accounting to improve organizational performance
  • Strategy, marketing, and sales techniques designed to increase sales closing rates and Throughput
  • Thinking Processes for simple and complex environments
  • TOC methods to ensure that services actions support escalating demand for services while retaining financial viability
  • Integrating the TOC Thinking Processes, the Strategy and Tactic Tree, TOC measurements, the Five Focusing Steps of TOC, and Six Sigma as a system of tools for sustainable improvement
 

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Contents

Introduction
859
Background
860
What to Change
863
What to Change to
867
How to Cause the Change
873
Summary
877
About the Author
878
Copyright

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About the author (2010)

John Arthur Ricketts is a distinguished engineer in IBM Corporate Headquarters. While a consulting partner in IBM Global Services, Dr. Ricketts led the team that adapted Theory of Constraints (TOC) for Professional, Scientific, and Technical Services. His book on this subject, Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints, was published by IBM Press.

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