Total Quality Management

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Dale H. Besterfield
Prentice Hall, 2003 - Technology & Engineering - 640 pages

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering.For quality management professionals and trainers.

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Gurus of TQM
Role of TQM Leaders

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Common terms and phrases

action activities ADAC Allen Park analysis areas audit autonomous work groups average benchmarking brainstorming cause-and-effect diagrams central line central tendency check sheet Chrysler communication Computer networks Computer-aided drafting computer-aided manufacturing control chart control limits criteria cross-functional team customer requirements customer satisfaction decibels degrees of freedom Design for manufacture design of experiments determine diagram document duction e-commerce Edwards Deming effective employees engineering Enterprise resource planning environmental evaluation example experimental design F Distribution factors failure mode finite element analysis FMEA Ford Motor Company function goals handlebar histogram house of quality However identify implementation Information Technology instant messaging interaction internal involved Joseph Juran Kaizen Kaoru Ishikawa kilohms lean manufacturing loss function Louis Post Dispatch Malcolm Baldrige manufacturing mass customization matrix measures ment method Motorola mountain bike needs nonconforming normal distribution operation organization organization's Orthogonal Array Pareto analysis PDPC PDSA percent performance performance appraisals personal computer potential problems procedures process improvement product or service products liability PRSD quality by design quality control quality costs quality council Quality Digest Quality Engineering Quality function deployment quality improvement Quality Management System Quality Progress quality system Rapid prototyping reduced relationship Resistor response revised control Ritz-Carlton run chart sample sand casting scatter diagram Shewhart shown in Figure Six Sigma Southwest Airlines specifications SSAB standard standard deviation statistical process control strict liability subgroup supplier Table Taguchi Methods target technical descriptors techniques tion tomer total productive maintenance Total Quality Management U.S. Postal Service USA Today variables virtual team

About the author (2003)

Dale H. Besterfield, Ph.D., P.E. performs training for SPC, DOE, and TQM. He operates his own consulting firm, Besterfield & Assoc., and works with public and private organizations. Fortune 500 compies, universities, and small companies have used his services. He has conducted public seminars on SPC/SQC, TQM and DOE in cooperation with the American Management Assoc. and a number of universities. In addition, he was an examiner for the Malcolm Baldrige National Quality Award. He is an emeritus professor in the College of Engineering at Southern Illinois University at Carbondale, where he developed and directed the graduate program in manufacturing systems, which has a strong quality focus. A recognized authority on quality control, he has authored over 22 publications, including a best-selling textbook, "Quality Control," 7th edition, 2004, which has been translated into a number of languages. The third edition of "Total Quality Management "was released in 2002. Prior to joining the University, he was an industrial engineer, quality engineer, and a first-line supervisor at the National Chengchi University, Taipei, Taiwan. He organized and participated in a six-day seminar on quality assurance at Damascus, Syria for the Arab world in 1994. Dr. Besterfield is a registered professional engineer in Missouri and California, a certified manufacturing engineer, and a mamaber of ASQ, NAIT, and SME. He is a fellow of ASQ and receive their E. L. Grant Award for outstanding achievement.

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