Total Quality Management: An Introductory Text
This textbook provides the reading required for any course in TQM, quality assurance or quality management. It is a comprehensive text that provides depth to any quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The book is structured to parallel the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management in organizations: planning, organizing, leading, staffing and controlling. Student-oriented learning features include: cases, problems, learning outcomes and objectives, definitions and a quality glossary. @@Fully comprehensive, providing theoretical concepts - including all key quality writers - before coverage of practical implementation and techniques. Provides a familiar learning environment for students by integrating all concepts taught in the general management curriculum with the quality management agenda.
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Quality Management The Basics
The Five Functions of Quality Management
Integrated Quality Management The Future
31 other sections not shown
acceptance accreditation achieve activities ALPHA-ONE application audit basis behaviour benchmarking certification bodies change agent change programme Chapter questions characteristics Check sheets commitment communication Consequently control chart culture CuSum charts decisions defects Deming determine Discuss effective ensure environment evaluation external focus function goals implementation increased indicates individual inspection internal Juran leader leadership loss function manufacturing marketing means measures methods motivation non-conforming operation organizational orientation outcomes output Pareto analysis perceived performance practices problems product or service quality circles quality control quality costs Quality function deployment quality improvement quality management system quality philosophy quality planning quality system quality view quality-oriented organization quality-related requirements responsibility seen skills specifications staff standard statistical statistical process control strategy structure subordinates suggests supplier target task techniques theory top management total quality total quality management workers workforce