Total Quality Management: An Introductory TextThis textbook provides the reading required for any course in TQM, quality assurance or quality management. It is a comprehensive text that provides depth to any quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The book is structured to parallel the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management in organizations: planning, organizing, leading, staffing and controlling. Student-oriented learning features include: cases, problems, learning outcomes and objectives, definitions and a quality glossary. @@Fully comprehensive, providing theoretical concepts - including all key quality writers - before coverage of practical implementation and techniques. Provides a familiar learning environment for students by integrating all concepts taught in the general management curriculum with the quality management agenda. |
Contents
PART | 2 |
Quality Management | 3 |
The basics of management | 9 |
Copyright | |
31 other sections not shown
Common terms and phrases
achieve activities application audit basis behaviour benchmarking Burns and Stalker certification bodies change agent change programme Chapter questions characteristics Check sheets commitment communication Consequently control chart culture decisions Deming determined Discuss effective ensure environment evaluation external focus functions increased indicates individual inspection internal Juran leader leadership management theory managerial manufacturing marketing means measures methods motivation operation organizational orientation outcomes output Pareto analysis performance practices problems product or service quality circles quality control quality costs Quality function deployment quality improvement quality management system quality philosophy quality planning quality policy quality system quality view quality-oriented organization quality-related relationship requirements responsibility roles sample scientific management seen skills specifications staff standard statistical process control strategy structure subordinates suggests supplier target task techniques top management total quality total quality management traceability workers workforce