Total Quality Management: An Introductory Text

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Prentice Hall, 1996 - Technology & Engineering - 374 pages
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This textbook provides the reading required for any course in TQM, quality assurance or quality management. It is a comprehensive text that provides depth to any quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The book is structured to parallel the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management in organizations: planning, organizing, leading, staffing and controlling. Student-oriented learning features include: cases, problems, learning outcomes and objectives, definitions and a quality glossary. @@Fully comprehensive, providing theoretical concepts - including all key quality writers - before coverage of practical implementation and techniques. Provides a familiar learning environment for students by integrating all concepts taught in the general management curriculum with the quality management agenda.

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Contents

Quality Management The Basics
7
The Five Functions of Quality Management
91
Integrated Quality Management The Future
315
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