Total Quality Management: Mastering Your Small Business

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Upstart Publishing Company, Jan 1, 1996 - Business & Economics - 246 pages
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Gain the knowledge and develop the skills needed to implement the quality concepts in your small business. Continually improve business processes by working out how to put your customers first and involve your employees in quality

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Contents

Putting Your Customers First 4192
41
Employee Involvement and Team Building 93140
93
You Have Mastered Total Quality Management Concepts
201
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