Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management
This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.
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Total Quality Management
Three Ideas Key to the TQM Philosophy
Continuous Process Improvement 67
achieve Act to Standardize Ask for clarification become begin Brainstorming Building Cleaning Maintenance cause-and-effect diagram check sheet clarified clarity of purpose collect data conflict consensus Continuous Process Improvement cooperation create custodial team Custodians Custodians Custodians customer feedback customer satisfaction decision-making discussion everything to solve example experience fear feel fishbone flip chart Flowchart focus focused Gantt Chart goal ideas identified important individual Integrated Systems Management leader leadership and facilitation listening ment minutes Model for Problem-Solving needs Number Organizational Systems Management Pareto analysis Pareto Chart PDCA cycle Problem-Solving Model Process Flow Diagram provides question responsibility result roles root cause analysis run chart Scatter Diagram self-directed solve the problem stages of team Steering Committee team development team meeting team members team process team projects team's throughout the organization Total Employee Involvement Total Quality Management TQM effort TQM initiative TQM Tools understand variable Visual Display Charts