Total Quality: An Executive's Guide for the 1990s

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Ernest C. Huge
Dow Jones-Irwin, 1990 - Business & Economics - 248 pages
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This ground-breaking book explains not only what you must know, but what you must do to implement the new quality model for success in the 1990s. A valuable hands-on reference with contributions from 15 members of Ernst & Young's Quality Improvement Consulting Group, Total Quality shows how to develop leadership commitment, orchestrate change on every level, measure and reward performances, and more.

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Contents

THE QUALITY IMPERATIVE Fortuna
9
DEVELOPING LEADERSHIP
26
ASSESSING QUALITY Yearout Lytle
89
Copyright

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