Total Quality: An Executive's Guide for the 1990s
Ernest C. Huge
Dow Jones-Irwin, 1990 - Business & Economics - 248 pages
This ground-breaking book explains not only what you must know, but what you must do to implement the new quality model for success in the 1990s. A valuable hands-on reference with contributions from 15 members of Ernst & Young's Quality Improvement Consulting Group, Total Quality shows how to develop leadership commitment, orchestrate change on every level, measure and reward performances, and more.
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THE QUALITY IMPERATIVE Fortuna
ASSESSING QUALITY Yearout Lytle
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achieve actions activities audit automation cause-and-effect diagram causes of variation Chapter check sheets commitment common causes company's competitors concepts continuous improvement control charts cost of quality culture cycle degree design of experiments direct labor education and training effective efforts eliminated employee involvement engineering ensure environment equipment evaluation example feedback Figure firm's focus function goals House of Quality identify implementation individual inventory investment Japanese leader leadership machine maintenance manufacturing ment operations organization organizational Pareto analysis PDCA percent performance measurements planning policy deployment problems process control product cost pull production quality assessment quality control Quality function deployment quality philosophy reduced relationship setup special causes specific standard statistical statistical process control strategy supplier base Taguchi methods target techniques thinking tion top management total quality traditional U.S. companies understanding vision