Total Quality: A Users' Guide for Implementation
Dan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are beginning to compete on the basis of quality, not simply cost. With cost a given, product quality is moving from just a challenge to to rapidly assuming the position as the next competitive prerequisite. The companies that will dominate markets in the 1990s and beyond will deliver high-quality, competitively priced products just when the consumer wants them.The vehicle by which those companies will reach that stage is Total Quality, a company-wide effort seeking to install and make permanent a climate where employees will continuously improve their ability to provide on-demand products and services that customers will find of particular value.
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Defining Total Quality
Some Backgroundfrom Taylor to the Customer
10 other sections not shown
achieve analysis basic become behavior charts climate commitment common vision company's consulting control charts corporate cost create culture customer satisfaction customer's decisions Deming Prize design of experiments division Edwards Deming employee involvement ensure environment experience external customer feel fishbone focus focused function goals happen Human Resource Hutchinson Technology implementing Total Quality important improvement internal issues Joseph Juran Just-In-Time leader leadership learning manufacturing Material Requirements Planning measure ment middle manager Motorola needs operating Organization Development organizational Pareto analysis participants person pilot teams planning problem solving programs reduce responsibility reward role Sematech skills sort staff Statistical Process Control steps strategy success suppliers teamwork techniques things tion tomer top managers top team Total Quality effort TQ driver TQ effort understand values vice president