Total Quality Control

Front Cover
McGraw-Hill, Jan 1, 1991 - Business & Economics - 863 pages
Armand Feigenbaum saw it coming. Forty years ago, Total Quality Control predicted the instrumental role that quality issues were to play in customer satisfaction, and hence, in ultimate business success. The book became an instant classic, and with each succedding edition, it has continued making a significant impact on the way every kind of organization is managed in every corner of the globe.

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The Buyer the Producer and the New Marketplace Demands
Productivity Technology and the Internationalization of Quality
What Are the Factors in Controlling Quality and What Are the Jobs of Quality

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About the author (1991)

Armand V. Feigenbaum is President & CEO, General Systems Co., Inc. and the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT. He is the recipient of the 2007 National Medal for Technology and Innovation and numerous other medals and honors from quality associations around the world.
Donald S. Feigenbaum is Executive Vice President and COO, General Systems Co., Inc. and an acknowledged world leader in systems management and engineering. He has published numerous influential works in the field of systems technology.

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