Total Quality Control

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McGraw-Hill, Jan 1, 1991 - Business & Economics - 863 pages
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Armand Feigenbaum saw it coming. Forty years ago, Total Quality Control predicted the instrumental role that quality issues were to play in customer satisfaction, and hence, in ultimate business success. The book became an instant classic, and with each succedding edition, it has continued making a significant impact on the way every kind of organization is managed in every corner of the globe.

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Contents

The Buyer the Producer and the New Marketplace Demands
27
Productivity Technology and the Internationalization of Quality
43
What Are the Factors in Controlling Quality and What Are the Jobs of Quality
58
Copyright

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About the author (1991)

Armand V. Feigenbaum is President & CEO, General Systems Co., Inc. and the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT. He is the recipient of the 2007 National Medal for Technology and Innovation and numerous other medals and honors from quality associations around the world.
Donald S. Feigenbaum is Executive Vice President and COO, General Systems Co., Inc. and an acknowledged world leader in systems management and engineering. He has published numerous influential works in the field of systems technology.

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