Total Quality Control
Armand Feigenbaum saw it coming. Forty years ago, Total Quality Control predicted the instrumental role that quality issues were to play in customer satisfaction, and hence, in ultimate business success. The book became an instant classic, and with each succedding edition, it has continued making a significant impact on the way every kind of organization is managed in every corner of the globe.
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The Buyer the Producer and the New Marketplace Demands
Productivity Technology and the Internationalization of Quality
What Are the Factors in Controlling Quality and What Are the Jobs of Quality
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100 percent inspection acceptance sampling analysis application approach areas assembly assure audit average basic Chapter control chart control limits corrective action defective design engineer determine device economic effective electronic established evaluation example factors Figure frequency distribution gage important improvement incoming material incoming-material control individual industrial inspec inspection and test involved machine maintenance major marketing measurements ment methods MTBF necessary nomograph operation organization percent nonconformance performance personnel plant and company procedures process-capability process-control engineer product design product quality product recall product-control product-quality purchased quality characteristics quality costs quality engineer quality information equipment quality levels quality planning quality problems quality program quality requirements quality-control program record rejected responsibility sample size sampling plan sampling tables standard deviation statistical studies subassembly suppliers technical techniques tion tolerance tool total quality control total-quality-control units variation vendor rating
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Managing Quality: The Strategic and Competitive Edge
David A. Garvin
Limited preview - 1988