Total quality control

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"Total Quality Control" integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised "Fourth Edition" introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. * New emphasis on managing, operating, and integrating the key areas of a company's quality value chain * Six Sigma and its role in Total Quality Management * Ensuring customer satisfaction and retention

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The Quality of Products and Services and Total Quality Control
The Buyer the Producer and the New Marketplace Demands
Productivity Technology and the Internationalization of Quality

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