Total Quality Control Essentials: Key Elements, Methodologies, and Managing for Success
Total Quality Control (TQC) enables a company or organization to better focus its efforts & increase its effectiveness. This book offers quality personnel, managers, & engineers a complete introduction to TQC, including step-by-step instructions for starting & managing a TQC effort. For those companies that already have a TQC program in place, it presents strategies & tactics for diagnosing current capabilities & improving them. This practical guide explains: How to apply the famous Hoshin Planning Process; How to manage customer complaints; How to develop an improvement cycle; How to manage key processes in a manufacturing & service organization; How to secure employee participation in improvements via Quality Circles & suggestion plans; How to audit or review a TQC effort.
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The Quality Revolution
The Planning Process
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activity analysis analyzed annual Hoshin plan areas chart complaint and feedback control charts corrective action costs cross-functional cross-functional teams customer complaint customer needs Customer Obsession customer's voice Daily Management plan Daily Process Management data and quality defects Deming Prize deployment detailed deviation documented effect diagram employees ensure Evidence of effort example Figure FMEA goal Hewlett-Packard Hoshin Kanri house of quality implementation plan improvement cycle issues Kaoru Ishikawa key processes leading edge companies manufacturing methodology objectives organization Pareto chart Pareto diagram PDCA cycle performance measures phase planning process problems product or service products and services quality circle Quality Function Deployment quality management tools radar chart recommend root cause sales interaction sales process sales won score shown in Fig specific standards steps strategies subphase success suggestion scheme T-type matrix target tomer Total Quality Control TQC effort TQC review won or lost