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IMPROVEMENT EAST AND WEST
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achieve activities applied approach AREAS TO ADDRESS audit Baldrige behavior communication company's competitive continuous improvement control charts corporate criteria Crosby customer satisfaction customer's Deming Prize Edwards Deming efforts employees engineers evaluation executives factory Florida Power functions goals Hudiburg human resource industry innovation involvement Japan Juran Kaizen Kaoru Ishikawa leadership managers and supervisors manufacturing Masaaki Imai measure meet ment methods Motorola operations organization percent performance Philip Crosby plans Poka-yoke problems process-oriented products and services QC circles Quality Award quality circles quality improvement quality process quality professionals quality programs quality systems recognition reduce responsibility role says Six Sigma skills soft technologies solving specific SQIA standards statistical process control supplier quality target teams techniques technologies of quality Tennant Company tion total quality control trends Velcro workers Zero Defects