Total Quality in Higher Education

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St. Lucie Press, 1994 - Business & Economics - 330 pages
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This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of quality management and an assessment of factors in the college and university environment that are leading to serious questions concerning higher education effectiveness and efficiency.

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Contents

Why Total Quality?
1
Overview of Total Quality
27
The House of Quality
83
Copyright

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