Total Quality in Higher Education
This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of quality management and an assessment of factors in the college and university environment that are leading to serious questions concerning higher education effectiveness and efficiency.
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Why Total Quality?
Overview of Total Quality
The House of Quality
8 other sections not shown
ABSTRACT academic achieve activities administration apply assessment audit Baldrige Award Chapter college or university colleges and universities continuous improvement control chart Coral Springs Corvallis criteria critical cross-functional cross-functional team culture Deming Prize Design and Development Development Team diagram Edwards Deming employees evaluation faculty fishbone focus functions goals higher education House of Quality identify individual initial inputs institutions involved LALTs leadership learning Management at Oregon measures ment mission statement objectives operational Oregon State University organization organizational output performance problem procedures process management project management quality control Quality Council quality improvement efforts quality system role schools scientific management Shewhart specific standards statistical statistical process control steps strategy management tasks teaching tion total quality improvement total quality management training and education Transformation Process vision Voehl Walter Shewhart