Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies

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Contents

Leadership
15
Customer Focus
33
Using Customer Satisfaction to Drive Your
42
Copyright

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About the author (1994)

George has 16 years experience writing for business audiences.

Weimerskirch is a former member of the Malcolm Baldrige National Quality Award Panel of Judges and has been a member of the Board of Judges for the US Government President's Award and a founder of the Minnesota Quality Award.

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