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Measuring and tracking the cost of quality
The Total Quality Management Organisation
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achieve activities analysis approach areas audit automated causes commitment companies competitive control charts control limits corporate corrective action cost of quality customer satisfaction CWQC cycle defined Deming effective employees engineering established example external customer factors Genichi Taguchi goals Hewlett-Packard identify implementation important improve quality industry internal inventory Japanese Komatsu Landis & Gyr loss function major management system manufacturing measure ment methods objectives operations organisation output overall Pareto chart performance personnel problems products and services quality assurance quality costs quality improvement programme quality leadership quality system quality tools recognised reduce Reprinted courtesy responsibility rework Royal Mail senior management specific standard statistical process control step strategy success supplier Taguchi Taguchi methods target techniques tion top management total quality control total quality management variability workforce Xerox zero defects