Total quality management: can its principles improve health care delivery, especially to the urban poor? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, One Hundred Third Congress, second session, June 28, 1994, Volume 4
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Testimony presented by Joseph Duhig Kaiser Permanente MidAtlantic
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able administrative agency American Medical Informatics areas Aviation June Baldrige Award Becerra Beed benchmark clinical computer systems customer satisfaction doctors efficiency electronic employees Environment and Aviation facilities focus focused goal going HCFA health care delivery health care industry health care reform health plans healthcare HEDIS Hmong improve the quality information systems institution issues JANE HARMAN JAY INSLEE JIM BACCHUS JOHN LINDER Kaufman L.A. County USC LAC+USC McDonald CJ Medicaid Medical Informatics Association Medicare medicine operating outcomes pap smear patient percent performance PETE GEREN physicians population practice principles improve health private sector problems public hospitals quality improvement questions ROD GRAMS Smits Southern California staff standards Subcommittee on Technology testimony Thank things total quality management TQM efforts TQM organizations urban hospitals urban poor USC Medical Center